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Frequently Asked Questions

Phone: 281-320-8242

Q. How long should my pump last?

A: Pumps can last for 20 years with minor repairs. The motor however, generally lasts for 5 to 7 years as long as the seal does not leak. If you ever notice drips of water coming from the silver band clamp, you should have the seal replaced as soon as possible as this will drastically reduce the lifespan of the motor.

Q. How long will the plaster finish last?

A: Plaster on residential applications generally will last 10 to 15 years depending on how the pool chemistry is monitored. A high total alkalinity will cause scaling on the plaster. This scaling makes the plaster look dingy and can only really be effectively cleaned by draining the pool and acid washing. A low total alkalinity creates a corrosive environment that etches the plaster, making it rough and thus reducing the lifespan. If you have questions regarding proper water chemistry you can call us and we will either show you how to test & administer chemicals. or we can maintain your pool on our weekly service.

Q. How do I backwash my filter?

A:

  1. Turn off power to pump.
  2. Move handle on multi-port valve to “Backwash” position.
  3. Turn on power to pump. Continue backwashing until water is slightly hazy/clear in sight glass. (Approximately one - three minutes.)
  4. Turn off power to pump.
  5. Move handle on multi-port valve to “Rinse” position.
  6. Turn on power to pump.
  7. Continue rinsing until water is completely clear. (Approximately thirty seconds - one minute.)
  8. Turn off power to pump.
  9. Move handle on multi-port valve to “Filter” position.
  10. Turn on power to pump.
  11. Your filter is now ready for normal operation and you are ready to recharge your filter with fresh media.

Q. How often do I need to test my water?

A: You should test your pool water at least once a week or after a heavy rain for proper levels of sanitizer, pH and total alkalinity. We recommend bringing a water sample to one of our retail locations for a FREE and thorough test of all the minerals in your pool.

Q. How often should I change the sand in my sand filter?

A: Residential pools on chlorine 3 – 5 years. May be affected by algae problems or lack of proper filter cleaning.

Q. What is the normal water pressure for my filter?

A: The normal pressure for filters varies with each pool system and sometimes changes over time. *Remember that sometimes abnormal pressure is caused by a faulty pressure gauge. To determine if the gauge is working properly: Turn off the equipment, if it does not fall back down to zero then the gauge is faulty and needs to be replaced. If the gauge is working properly then you can determine your "normal operating pressure" by cleaning (backwashing) the filter, start the equipment , and looking at the pressure gauge readout. When it is 10 to 15 psi greater than the normal operating pressure it is time to clean (backwash) the filter.

Q. How often do I need to test my water?

A: You should test your pool water at least once a week or after a heavy rain for proper levels of sanitizer, pH and total alkalinity. We recommend bringing a water sample to one of our retail locations for a FREE and thorough test of all the minerals in your pool.

Q. How often should I change the sand in my sand filter?

A: Residential pools on chlorine 3 – 5 years. May be affected by algae problems or lack of proper filter cleaning.

Q. What is the normal water pressure for my filter?

A: The normal pressure for filters varies with each pool system and sometimes changes over time. *Remember that sometimes abnormal pressure is caused by a faulty pressure gauge. To determine if the gauge is working properly: Turn off the equipment, if it does not fall back down to zero then the gauge is faulty and needs to be replaced. If the gauge is working properly then you can determine your "normal operating pressure" by cleaning (backwashing) the filter, start the equipment , and looking at the pressure gauge readout. When it is 10 to 15 psi greater than the normal operating pressure it is time to clean (backwash) the filter.

Q. What causes air bubbles in my pool?

A:The most common cause is low water level (center of the skimmer opening is normal). Another cause can be skimmer and/or pump baskets that are clogged. Although difficult to find, an air leak on the suction side of the system (anything between the pool and the pump basket) can cause air bubbles. Visual evidence might be a “squirt” of water shooting out from pump lids, pump lid o-rings, filter hoses, plumbing, etc.

Q. Why is there sand in my pool?

A:Sand in the pool can come from different sources; feet, bathing suits, floats, toys, etc… If you have a sand filter on your pool it could be a filter problem, either broken internal filter parts or a malfunctioning multiport valve. Keep in mind that new pools or filters that have had the sand recently changed will generally see small amounts of sand in the pool for the first month or so as the sand settles inside the filter.

Q. Why do I have foam on the surface of the water?

A:A common cause of foam is certain kinds of algaecides, air leaks, detergents (cleaning chemicals not designed for use in swimming pools), and vandalism (laundry detergent, bubble bath, etc).

Q: I think I am losing water, do I have a leak? Is it evaporation? What should I do?

A: During the hottest parts of summer, pools can lose quite a bit (1/2 to 1 inch a week) of water due to sunlight, heat, and splash out In the unfortunate circumstance that you do have a leak here are some likely places you can check: visually look for any wet fittings or wet locations around the pool and pool equipment, check the backwash line, with the multiport in the "filter" position, to make sure that no water is leaking out there. If you can not find any evidence of a leak, call your Texsun Service professional for an evaluation.

Q: How often should I lubricate my o-rings? Can I use Petroleum Jelly?

A: Generally, o-rings that are moved often (ie. pump lids) should be lubed every 2-4 times they are taken off. O-rings that are not moved often (ie unions or multiport o-rings) should be lubed every time they are accessible. Petroleum Jelly should never be used on o-rings! Certain chemicals in Petroleum Jelly can cause o-rings to break down and parts to seize up. Use a silicone based lubricant to prevent the break down of o-rings. Magic Lube is available at your Texsun Pool store.

Q: My water is cloudy. What could be causing this?

A: The normal pressure for filters varies with each pool system and sometimes changes over time. *Remember that sometimes abnormal pressure is caused by a faulty pressure gauge. To determine if the gauge is working properly: Turn off the equipment, if it does not fall back down to zero then the gauge is faulty and needs to be replaced. If the gauge is working properly then you can determine your "normal operating pressure" by cleaning (backwashing) the filter, start the equipment , and looking at the pressure gauge readout. When it is 10 to 15 psi greater than the normal operating pressure it is time to clean (backwash) the filter.

Q: My pool has a very strong chlorine smell? Do I have too much chlorine?

A: This is one of the biggest myths concerning pools. As odd as it sounds you do not have enough chlorine, or specifically free chlorine, in the water. This occurs when chlorine in the pool is "tied up" with nitrogen or ammonia compounds to form chloramines, causing the strong odor. The cure for this is to shock (super-chlorinate) the pool to "free" the chlorine, which allows it to start sanitizing the water.

Q: My pool heater is not working, any suggestions?

A: Pool heaters have built in safety features that will not let it turn on if it is not getting enough water. Often the culprit is a dirty filter. You may need to clean (backwash) and/or chemically clean you filter. If your heater still does not function call your Texsun professional to take a look at it.

Q: Is chlorine what is turning my hair green?

A: Actually green hair is caused by metals dissolved in the pool water which can come from a variety of sources including a low pH level, some kinds of algaecides, pool heaters being damaged due to improper water balance, source water, etc. Bring in a water sample and we will help you get your water balance back.

Q: How often do I need to drain my pool?

A: Avoid draining the pool if it can be helped. Sometimes draining your pool can cause irreversible damage to your pool. If you think you need to drain your pool, contact us before draining. A complete draining may not even be necessary.

Q: Water coming out my backwash (waste) line - Is that normal?

A: usually the gasket in the multi-port valve or the entire multiport may be bad. Contact us for service and parts.

Q: Why do you shock a pool?

A: Shock, also called “super chlorinate”, is done to eliminate contaminates from the water to insure a healthy environment. Heavy rains, debris and heavy swimmer loads have an impact on the need to shock your pool.

Q: I have a ring around the water line, what causes this?

A: Dirt and oil from swimmers is the largest cause. Regular brushing using the proper pool cleaner is suggested.

Q: What should I do if pool walls feel slimy?

A: Check your sanitizer level. Also it may be bio-film which would indicate you need to brush your pool walls and floor. By checking you water balance and brushing in time you might help prevent algae growth.

Q: What makes my eyes burn?

A: High total chlorine can cause your eyes to burn but usually it's due to poorly balanced water. Improperly balanced pH is very likely the cause. This is also an indication that it is a good time to shock. Have your water chemistry checked by your Texsun professional.

Q: How long do I have to wait to swim after adding chemicals?

A: You will need to follow the recommendations listed on the chemicals that you have used. The wait time can vary quite a bit depending on which chemicals you have added.

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Licensed to Perform Pool Related Maintenance Electrical work by the State of Texas TICLAC-223

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  • Kingwood, TX 77339
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